See, restrict or erase your record
You do not need an account, and there is nothing to pay. Tell us the phone number on the record and what you would like us to do.
Text one of these to our shortcode from the phone that receives the messages. Most requests are answered immediately, without anyone reading them.
MIMI | Sends you a copy of your own record. |
|---|---|
DATA | Explains what your data is used for. |
ACHA | Stops all broadcasts to your number. |
FUTA | Removes you from partner reports (you stay registered for coordination). |
RUHUSU | Allows partner reports again. |
Or ask us here
Use this form if you cannot text us, if you are acting for someone else, or if you want your record erased entirely — erasure is always handled by a person.
What happens next
- Your request is added to a queue that an administrator reviews.
- We check the request really comes from the owner of the number. For erasure we may contact that number to confirm.
- We carry out the request and record what was done, so there is an audit trail.
- We reply within the time the Data Protection Act, 2019 allows.
Erasure removes your name, phone number and anything else identifying you. Counted totals for your area that no longer identify anyone may remain — see how long we keep it.
If you would rather complain
Tell us first, and if you are still unhappy you may complain to the Office of the Data Protection Commissioner, Kenya — odpc.go.ke. Our full privacy notice explains what we hold and why.